1. GENERAL INFORMATION
1.1 If you are not 100% satisfied with your purchase, you can return it within 30 days of receipt and in 'as new' condition (re-saleable, unworn, unsoiled condition) for a refund or like-for-like exchange (availability dependent due to limited edition nature of some of the products).
1.2 Returns are only accepted for products purchased directly from www.hstlmade.com, if you have purchased from a third party or retail partner they must arrange your return or exchange.
1.3 If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed, unworn and scent neutral.
1.4 When returning items to HSTL MADE Ltd, please ensure the product is well packaged and protected from damage in transit.
1.5 Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
1.6 All gift card, face masks and sale items are non-refundable.
1.7 The cost of returns is the responsibility of the customer, please ensure enough carriage is included for the item(s) to reach their destination. HSTL MADE Ltd are not responsible for and are not liable for, any items lost in transit. All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.
2.1 If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
3. FAULTY GOODS
3.1 HSTL MADE Ltd is committed to product excellence and stands behind the quality of the products it produces, unfortunately, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.
3.2 Returned faulty items that have been worn should be laundered before return, receipt of unwashed faulty garments may result in your product being returned to sender and rendered an invalid request.
4. HOW TO MAKE A RETURN
4.1 Please send an email to firstname.lastname@example.org with your number and request and we'll advise the next steps.