Frequently Asked Questions

General

Let's see if we can help with your query, please check out the FAQs below before emailing in your question because it might be quicker!

Shipping & Delivery

Orders are dispatched as quickly as possible, however around launches or promotions handling times can greatly increase. You'll receive a shipping notification with tracking information as soon as your order is dispatched.

Please note that shipping times relate to when the order is dispatched, not when it's placed.

Orders can only be dispatched on working days so please take that into consideration when calculating shipping days.

All items are subject to a nominal shipping cost.
 For more information please see the Shipping page.

Returns Policy

If the product is new and unused you can return it to us for a refund within 30 days of receipt. Please visit our Returns section for more information on how to return a product.

Please send an email with your refund/exchange request to info@hstlmade.com and we'll advise you of next steps.

Please note all sale and promotional items are non-refundable.

For all information on returns, please visit the Returns page of the website.

You can always send the products back to HSTL MADE in another package but please pack securely and follow the instructions in the Returns section of the website.

Please send an email with your refund/exchange request to info@hstlmade.com and we'll advise you of next steps.

Pricing & Currency

All Checkout Prices include UK sales taxes and duties; there are no additional fees to pay. All other prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country outside of the European Union.  Prices for Great Britain and Europe include VAT.  These will be your responsibility.

You’ll be charged for your order before it is despatched from our fulfilment facility, for the majority of orders this will be during the ordering process and checkout/transaction request.

Out of Stock

The nature of the HSTL.MADE product launches are limited edition.  We mainly manufacture based on demand and rarely hold stock of our items.  When we launch our latest product release you may find that items from a previous launch are included in the current offer - availability on these items are on a strict first come first served basis.

If it is not possible to select an item this means that it is not available, out of stock or is possibly a stocking inaccuracy or website error. We apologies if this happens.

All of the sizes are stated on the individual product pages noting either the chest, waist, foot or head sizes and UK/EU sizing for the women's fit garments.

VIEW SIZE GUIDE HERE


Examples:

MEN - To Fit Chest (approximate):
S - 34/36"
M - 38/40"
L - 42/44"
XL - 46/48"
XXL - 48/50”

WOMEN - UK (approximate):
XS - 8
S - 10
M - 12
L -14
XL - 16